A colleague regularly arrives late to work, impacting the team's efficiency. What is the best course of action?

Ignore the issue as it is not your responsibility.

Report the colleague to a manager immediately.

Have a direct and professional conversation with the colleague first.

Publicly call out the colleague in a meeting.

Correct! Wrong!

Addressing the issue professionally by discussing concerns with the colleague first is the most effective approach before escalating.

You notice a mistake in an official document that has already been sent out. What should you do?

Ignore the mistake since it has already been sent.

Immediately inform your supervisor and take steps to correct it.

Wait to see if anyone else notices it before acting.

Blame another colleague for the mistake.

Correct! Wrong!

Promptly acknowledging and correcting the mistake maintains transparency and professionalism.

A citizen becomes frustrated while seeking assistance at your office. What is the most appropriate response?

Tell the person to calm down and wait for their turn.

Ignore them and continue your work.

Listen attentively, remain calm, and address their concerns professionally.

Raise your voice to regain control of the situation.

Correct! Wrong!

Remaining calm, listening, and addressing their concerns professionally ensures effective public service.

Your manager assigns you a project with a tight deadline that you are unsure you can meet. What should you do?

Wait until the last minute and then inform your manager about the difficulty.

Immediately decline the project without explanation.

Discuss the challenge with your manager and explore possible solutions.

Attempt to complete it alone without asking for help, even if it may be late.

Correct! Wrong!

Communicating concerns early and seeking solutions demonstrates responsibility and problem-solving skills.

A colleague shares confidential information with you that should not be disclosed. What is the appropriate action?

Confront the colleague aggressively and demand they stop.

Disregard it, assuming it won’t cause harm.

Report the issue to the appropriate authority to maintain ethical standards.

Share the information with others since you were told about it.

Correct! Wrong!

Reporting the issue through proper channels maintains confidentiality and workplace integrity.

You are working on a task, but an urgent request from a supervisor requires immediate attention. How should you proceed?

Continue with your original task and address the request later.

Assess the urgency, inform your supervisor, and adjust your priorities accordingly.

Ask a colleague to handle the request without notifying the supervisor.

Refuse to handle the request as it was not previously scheduled.

Correct! Wrong!

Prioritizing urgent tasks from supervisors while managing existing responsibilities is essential in a professional environment.

A colleague regularly arrives late to work, impacting the team's efficiency. What is the best course of action?

You notice a mistake in an official document that has already been sent out. What should you do?

A citizen becomes frustrated while seeking assistance at your office. What is the most appropriate response?

Your manager assigns you a project with a tight deadline that you are unsure you can meet. What should you do?

A colleague shares confidential information with you that should not be disclosed. What is the appropriate action?

You are working on a task, but an urgent request from a supervisor requires immediate attention. How should you proceed?

FREE CSJT Interpersonal & Communication Skills Questions and Answers

FREE CSJT Ethical & Professional Standards Questions and Answers

FREE CSJT Problem-Solving & Analytical Thinking Questions and Answers